Cloud Labs

Real environments. Real tools. Ready to learn.

Cloud labs are more than a format, they’re the foundation of scalable, skill-based learning.

Kogneos delivers cloud-based lab environments that simulate real product usage in a fully managed, branded, and secure environment. Every lab is designed for technical accuracy, learner usability, and program longevity.

If you’re rolling out a certification, training partners, running a hackathon, or onboarding a technical audience, cloud labs are where learning becomes hands-on.

What is a Cloud Lab?

A cloud lab is a live, controlled workspace where users interact directly with your technology stack, within a browser. No setup required. No dependencies on local machines.

They’re ideal for:

  • Guiding users through technical tasks
  • Testing product knowledge in a real environment
  • Demonstrating capability for certifications
  • Supporting skill development with tracked outcomes
  • Providing a safe space to experiment, learn, and fail without consequence

What We Handle (So You Don’t Have To)

We provide a complete managed service from technical setup to live support. Here’s what’s included:

Lab Creation

  • Lab design aligned to product workflows and desired outcomes
  • Instruction guides written to your tone an audience
  • Pre-configured environments with required tools, data, and access
  • Scoring logic and completion validation
  • QA and review loop before deployment

Maintenance and Updates

  • Formal update process with version control
  • Annual review of lab relevance and structure
  • Ad hoc updates for API/product changes
  • Bug reporting and issue mediation built in

Access & Identity

  • Branded tenant creation (Qwiklabs, Helios, or custom)
  • Bulk onboarding of users
  • Optional ID validation and payment processing
  • Certificate generation and progress tracking
  • Secure access management and audit trails

Reporting & Insight

  • Completion rates and scoring outcomes
  • Drop-off points and engagement patterns
  • User feedback collection
  • Reporting tailored to program KPIs

End User Support

  • Multi-channel support (chat, email, knowledge base)
  • SLA-driven response windows
  • Integration with your feedback or support systems
  • Survey prompts post-completion
  • Secure access management and audit trails

Built for Long-Term Use

Kogneos manages Cloud Labs across multi-year certification programmes, event series, and partner initiatives.

Our lifecycle model is built to support:

Programme Scale and Audience Growth

Product and Platform Changes

Multi-Certification Expansion

Language and Localisation Rollouts

Ongoing Lab Optimisation

Integration with Your Internal Systems and Workflows

Engaged users. Scalable delivery. One service.

We don’t just provide lab infrastructure. We manage the entire user experience, from login to certification, with reliable and secure delivery that supports your capability-building goals.